The following General Conditions of Business regulate the contractual relationships between
Keyotag and the users and contractual parties as well as the associated agreements between the
Agreements are concluded with keyotag.my by Key Orient Tech Sdn Bhd at No 28, TU 42, Taman
Tasik Utama, 75450 Ayer Keroh, Melaka, Malaysia
Additional identification and the details registered in the commercial register of business names and
corporate entities as well as the name of an authorized person responsible for the business of
Keyotag.my, can be obtained from the disclaimer on the keyotag.my website.
Please read through the following General Conditions of Business
1. Subject matter of the user agreements and generalities
a. The keyotag.my is a tool to create and manage URLs Shortening and QR codes. The services
provided on the website enable companies and marketers to create create custom URL shortening
and QR code campaigns, organize them and track their success.
b. Keyotag,my provided user-friendly content management system to edit and create URL
ahortening and QR codes.
c. Keotag.my operates as a ‘self-service solution’ whereby the content of the URL shortening and QR
codes are created and serviced completely, or to a great extent, by the user him-, her-, or it -self.
d. The description of the services of Keyotag.my e ‘description of services‘, are solely legally binding
for the services provided. And, these can, under circumstances be concretized by additional
indications in the agreements and in the invoices.
e. The contractual parties of keyotag.my are consumers and A trader is a natural or legal person or a
legally incorporated partnership, which all act in the concluding of agreements in the exercise of
their trading activities or of their independent occupational activities. The contractual parties are
obliged to inform keyotag.my upon the conclusion of an agreement with it, to give notice when they
are registered traders. Otherwise, keyotag.my must assume that they are consumers.
2. The conclusion of an agreement and further services
a.The user agreements are contracted upon the registration of the contractual party on the website
of Keyotag.my The chargeable use is contracted when the contractual party subscribes for
Profesional. subscription plan. Once the user or contractual party registers, they obtain access to the
‘CMS – Content Management System’ and can create and edit URL Shortening and QR Code within
the initial trial period for a limited time. A Professional subscription enables additional functions
against payment and a defined quota for URL shortening and QR codes. These functions are
indicated in the subscription procedure. Subscriptions paid regularly to keep functions and QR code
quota active. Dynamic QR codes will not work without an active subscription.
b.The subscription plans provided by Keyotag.my include the following options:
an initial trial period free-of-charge to test the platform for a limited amount of days.
a chargeable Professional subscription plan for using certain features and for creating a certain
amount of URL Shortening and QR codes (available features and conditions are shown during the
The detailed description of the subscription plans is shown during the subscription procedure as well
as the specific user agreement.
c. Independent of the type of subscription plan selected by the user or contractual party, the
following stipulations are applicable, unless otherwise provided.
3. Withdrawal rights for users or contractual parties (from chargeable services)
Withdrawal instructions and withdrawal rights
Users and contractual parties can withdraw from their agreements within fourteen (14) days without
stating reasons. The time period for withdrawal is fourteen (14) days from the date of the conclusion
of an agreement. To exercise the right of withdrawal, users or contractual parties must give a
definite declaration of withdrawal to Keyotag.my by means of postal mail or email.
To comply with the withdrawal time period, it is sufficient that the declaration of withdrawal is
received by QRCode Studio before the expiry of the fourteen (14) days, addressed to:
Key Orient Tech Snd Bhd
No. 28, TU 42, Taman Tasik Utama
75450 Ayer Keroh
Email: [email protected]
The consequences of a withdrawal
When a user or a contractual party withdraws from an agreement, Keyotag.my is obliged to refund
all payments received from the user or contractual party, to include the consignment charges
(except the additional charges incurred for the selection of a form of consignment other than the
originally selected more economic standard consignment), with immediate effect and at the latest
within fourteen (14 days) from the date upon which the declaration of withdrawal is received at
Keyotag.my. The refund will be made by the same method employed for the original payment
transaction to keyotag.my, unless otherwise agreed. But, in no case will charges be made on the
user or contractual party for making the refund.
Unless the user or contractual party specifically informs keyotag.my appropriately, that they are not
in agreement with this stipulation, the user or contractual party hereby declares and agrees, that
keyotag.my may commence providing the previously agreed contractual service before the expiry of
the withdrawal time period.
When the contractual services are commenced by keyotag.my during the time period of withdrawal,
then the user or contractual party is to pay keyotag.my an appropriate charge pro rate of the overall
charge for the service provided from the date of the commencement of the service, up to date of
the receipt of the declaration of withdrawal. This is, of course only applicable when the user or
contractual party has selected a chargeable service.
4 The contractual duty of the user or contractual party
a.The liability for the URL Shortening and QR codes or for the content transmitted and published
through the URL Shortening and QR codes of the user or contractual party, is solely that of the user
or contractual party. They are obliged to uphold decency and the requirement of the objectiveness
of the statute law. The user or contractual party primarily binds themselves to the following:
to respect the rights of third parties;
not to disseminate illegal, defamatory or offensive content;
not to upload damaged or infected data or files;
not to disseminate any false or ambiguous information in the content;
not to give any false or ambiguous information in the registration;
not to upload hatred content against race and religion
not to upload product and service that against the country rules and law.
to give a disclaimer of the user contractual party, so that the person can be identified who created
and edited the content.
b. Keyotag.my has the right to erase all content of the user or contractual party infringing the
foregoing regulations, with immediate effect. The user is to keep keyotag.my harmless from any
claims of third parties concerning infringements of third-party rights perpetrated via the account or
the access to the services of the relative user.
c. In addition, keyotag.my hereby reserves the right to exclude the user or contractual party from
the employment of their URL shortening and QR codes, in the case of a foregoing infringement.
d. The user or contractual party is responsible to test if the created URL shortening and QR codes are
working correctly before using them for their intended purposes.
5.Changes in the GCBs and divergences from the services provided
a. Keyotag.my hereby reserves the right to change the GCBs without stating reasons, unless these
are unreasonable for the user or contractual party. In case of a change in the GCBs, users and
contractual parties will be notified thereof in good time. The user or contractual party accepts the
newly changed GCBs, unless they complain within six (6) weeks. At the same time as the notification
of the changes in the GCBs, the user or contractual party will be instructed on the availability of
withdrawal rights and the significance of the withdrawal time period.
2) Otherwise, changes in the GCBs by kyotag.my will be made in the following cases:
the changes are solely for the benefit of the user or contractual party;
the changes are mandatory for keyotag.my, in line with applicable law and in particular with
alterations in statutory requirements;
the changes are a consequence of a court order on keyotag.my or a decision of the authorities;
the changes are necessary because of the introduction of new content or elements in the services,
unless the changes involve disadvantages to the user or contractual party in comparison with the
In such cases, a notification will be issued to the user or contractual party of the intended changes in
c. Keyotag.my hereby reserves the right to diverge from the services provided, unless such is
unreasonable for the user or contractual party. Divergences will be introduced in the following
to close any existing security loopholes;
to address any existing or altered statutory requirements or to comply with an order of the court.
d. No divergences from the services provided in the foregoing sense will represent changes in the
graphic form or any restructuring of the functions.
6 Invoicing, settlement and terms and conditions of payment
a. The user or contractual party can pay invoices by means of the settlement procedure provided by
keyotag.my. When an amount due cannot be collected and/or settled, then the user or contractual
party is to bear all the charges incurred by keyotag.my, in particular bank charges in connection with
the refund of direct debits and similar charges to the extent of the responsibility of the user or
contractual party for the circumstances involved.
b. keyotag.my is entitled hereunder to transmit invoices and payment reminders solely by electronic
c. The charge for the subscription plans is payable for the total definite time period with immediate
d. Keyotag.my hereby reserves the right, to increase the charge for the subscription plans
appropriately, at the commencement of any new extended contractual time period, subsequent to
the minimum user time period or to the current extension time period. An increase in charge will be
made only once during any one contractual time period. In such a case, keyotag.my will notify the
user or contractual party appropriately at least six (6) weeks before the end of the minimum user
time period and/or the current extension time period. When a user or contractual party wishes to
contradict, they can do so within four (4) weeks by postal mail or by email. Such a contradiction is
tantamount to a notice to terminate the agreement for the subscription plans by the user or
contractual party, so that the agreement terminates as of the expiry date of the existing minimum
user time period, or of the current extended extension contractual time period.
e. In cases of settlement by direct debit, keyotag.my will require the name of the bank and the
postal address of the user or contractual party, as well as his-, her-, its approval to settle by direct
debit. In cases of settlement by credit card, keyotag.my will require the postal address as well as the
approval of the user or contractual party. The relative charges are to be borne by the user or
7. Duration and termination of the agreements
a.An account will be opened for the creation of URL shortening and QR codes with an initial trial
period. The trial period offers limited features for testing keyotag.my for a defined duration. After
the end of the trial period all features and URL Shortening and QR codes will be disabled. To activate
or enable additional features after the trial period a subscription concretized by the plans provided
by keyotag.my is needed. The contracting of the agreement will require no particular termination of
the original agreement. The duration of a subscription plan continues together with the existence of
the account until the user or contractual party unsubscribes or cancels the current subscription.
b. Independent of the plan selected by the user or contractual party, both the user or contractual
party and keyotag.my are entitled to give notice to terminate the agreement, without observing a
time period of notice, extraordinarily at all times on material grounds. A material ground for an
extraordinary and immediate termination of an agreement is, when the continuation of an
agreement is unreasonable for the party giving notice, up to the expiry of the statutory time period
of notice to terminate, under consideration of all circumstances of individual cases and the interests
of both parties.
c. Material grounds for keyotag.my in particular would be the following circumstances:
failure to observe statutory requirements by the user or contractual party;
infringements by the user or contractual party of their contractual duties;
the user or contractual party exploits the URL shortening and QR codes for associations or
communities, which are under the scrutiny of the security authorities or the authorities for the
protection of juveniles;
the user or contractual party is a member of a sect or controversial religious denomination.
8 Stipulations concerning the content of third parties
a.When keyotag.my employs services or content from third-party providers, in particular interfaces,
graphics and/or texts, their exploitation is only from free sources or subject to appropriate licensing.
b. Keyotag.my can adopt no liability for the content, data and information made available, employed
and posted by the user or contractual party. This also applies to proposals made by keyotag.my and
adopted by the user or contractual party. No verification of the legal position will be undertaken by
keyotag.my and such is a matter for the user or contractual party.
3) In case of the occurrence of material grounds for giving notice to terminate an agreement
keyotag.my can impose the following sanctions, independent of the notice to terminate:
the erasure of content, which the user or contractual party has introduced;
deactivation of the access to the services of the keyotag.my website or to individual applications; or
the issuing of a caution.
d. Otherwise, keyotag.my hereby refers to liabilities for the content of the user or contractual party
on the ‘Disclaimer’ of keyotag.my, which is viewable via the link.
9.Liabilities and limitations of liability
a. Keyotag.my is liable without limitation for premeditative and gross negligent infringements of
contractual duties and statutory duties, perpetrated by keyotag.my, its legal representatives or
vicarious agents involving death or injury to persons or encroachments upon their health, as well as
loss or damage to property.
b. The following are also applicable hereto notwithstanding the stipulations for above
keyotag.my will make every effort to ensure access to the website of the user or contractual party,
and the availability of the app, twenty-four (24) hours a day and seven (7) days a week. There is no
claim to the services of keyotag.my in cases of non-culpable breakdowns or restrictions of the use,
e.g. disruptions in the internet, or ‘Act of God’ (force majeure), or to indemnities for loss or damage
or diminution. The same applies for temporary encroachments caused by necessary updates for the
URL shortening and QR codes, or servicing- and maintenance -routines on the website. In addition,
no warranty, guarantee or liability can be adopted for the QR codes being capable of display and
fully functional on all mobile terminal equipment (e.g. by erroneous browser settings).
Keyotag.my is only liable for gross negligence when keyotag.my infringes essential contractual
duties, i.e. those duties whose explanation actually enables the execution of the contractual
agreement, and compliance with which, the user or contractual party can regularly expect (so-called
‘cardinal contractual duties’). The liability of keyotag.my is limited to the type of loss or damage
foreseeable at the date of the contracting of the agreement and/or to the typical loss or damage
foreseeable at the point in time of the infringement.
This include all contractual and statutory claims, which may result from these terms and conditions
of use and from the use of the services provided by keyotag.my. Otherwise, any other liability of
keyotag.my is excluded hereunder. This applies in particular to loss of data or loss or damage to the
terminal equipment of the user or contractual party by the non-premeditated behaviour of
9.Data protection and advertising
a. The collection and use of personally identifiable data as well as private postal addresses and
locations may only be made with the approval of the user or contractual party, or in so far as is
permitted by the statute law.
b. The self-developed content made available by keyotag.my as well as their design, are copyright
protected. All rights are hereby reserved by keyotag.my. The copying, reproduction and
dissemination of all texts, graphics, video- and sound –sequences and other content are only
permitted with the permission of keyotag.my.
c. Keyotag.my exploits raised data for the expansion of statistics on user behaviour, which however
reveal no identification whatsoever. All such evaluations are held anonymously and are not
d. Keyotag.my to the general data protection statutory requirements enshrined in Malaysia (Data
Protection Legislation) for the individual use of information- and communication –services to the
public at large, in text, sound and image. Under Malaysia Data Protection Legislation, Keyotag.my
acts on the principles of data-reduction, data-economy, data-transparency and data-security. The
data raised and exploited by Keyotag.my, and also by its contractors, are only employed for the
necessary execution of the agreements concluded with the users and contractual parties, and for the
servicing of the contractual relationship thereunder, as permitted under statutory requirements, and
when required by either of the parties.
e. The user or contractual party hereby declares and agrees, that the user data may also be exploited
by keyotag.my for purposes of advertising, market research or for the required design of telemedia,
and for the creation of user profiles in anonymous form. The possibility exists at all times to
contradict the exploitation of the user data. Under no circumstances are user profiles brought
together in conjunction with the relative personally referred data.
f. Should the user or contractual party require information on their raised personally referred data,
or the erase of the same, the sending of an email message to: [email protected] is sufficient.
11 Final stipulations
a. Keyotag.my entitled to assign its contractual rights and duties in whole or in part to third parties.
In such a case, the user or contractual party will be given specific notice thereof.
b. The place of the corporate domicile (registered office) of keyotag.my by Key Orient Tech Sdn Bhd
in Melaka, Malaysia
c. The place of fulfilment for the contractual duties is the place of the corporate domicile (registered
office) of keyotag.my.
d. The place of jurisdiction for all disputes concerning the content and extent of the agreement, is
the place of the corporate domicile (registered office) of keyotag.my. The place of jurisdiction is not
applicable for consumers, but only when the user or contractual party is a registered trader, a legal
person under the public law, or a holder of special assets under the public law.
e. Should any one stipulation of these present GCBs be or become ineffective, or be altered because
of individual contractual arrangements, then such is not to affect the validity and effectiveness of
the remaining stipulations of the GCBs, unless any insistence on the terms and conditions of the
agreement involves hardship for a contractual party.